SETWorks AI is now running on the latest models available, bringing your team faster processing and more advanced reasoning to quality assurance and documentation review.
But as AI capabilities continue to improve, many providers are shifting their focus from what AI can do to how its impact should be measured. In disability services, the value of AI often shows up less in direct revenue and more in operational improvements—like reducing documentation time, strengthening compliance, and helping staff focus more energy on the people they support.
Measuring the real ROI of AI isn’t just about cost savings—it’s about understanding how technology changes the way services are delivered.
Not sure how to start measuring ROI? Read the full article to see our recommended metrics for your organization today.
The Accounts Receivable feature helps you track billing activity and outstanding balances more easily than ever before.
By creating organized accounting periods, the feature takes a snapshot of billing data and track charges, payments, and adjustments over time. Within each period, you can easily view balances at the consumer, account, and transaction level, giving you a clearer picture of what has been billed and what has been paid.
Recommended Report of the Month: Activity Record Shift Taken
Need to see which open shifts have been claimed by your staff? The Activity Record Shift Taken report displays shifts that were picked up using the Take Shift option on the Activity Records page over a selected time period.
This report is helpful for organizations using Open Shift workflows to track when placeholder shifts are claimed and assigned to staff.
This Month with SETWorks: Fireside Chat with SETWorks Co-CEOs
We hope you can join us this month for a very special webinar, hosted by SETWorks co-CEOs, David Lindell and Henri McCracken! This will be a casual fireside chat where they will share a bit about SETWorks and answer any questions you might have – from how they started SETWorks to a certain feature you want to know more about.
Every quarter, SETWorks honors a team member who exemplifies the SETWorks values.
In Q4 of 2025, the SETWorks Values Award was presented to Griff Young, Onboarding Consultant II at SETWorks!
Before joining our team, Griff worked in the education and customer support fields. Since becoming a part of the SETWorks family in January of 2024, he has been a champion for our clients from their first day of onboarding through go-live!
Thank you, Griff, for going above and beyond to support our clients and for being such an important part of our community at SETWorks!
Share your knowledge with us at SETWorks!
SETWorks hosts internal monthly Lunch 'n Learn sessions where we learn about various aspects of disability services. Whether you have started new services at your organization, achieved success with processes and features, or have insights into the impacts of changes and legislation, we want to partner with you to share your story!
